RETURN AND REFUND POLICY
Burkentech Return and Refund Policy
- Custom Products: All products are unique and made to order. Returns and exchanges are not supported for wrong size, color, or change of mind.
- Damaged Products/Manufacturing Errors: Free reprint or refund if contacted within 30 days of delivery. Submit a clear photo of the issue via the email at burkentech@gmail.com.
- Refunds: Issued to your Burkentech account balance, which can be withdrawn to the original payment method. Non-USD refunds go directly to the original payment source.
- Multiple Products Issue: If multiple products with the same design are affected, provide a photo or video showing all items in one frame.
- Responsibility: Burkentech is not responsible for wrong size or color orders.
- Delivery :For unsuccessful deliveries, you can choose a reprint with an extra charge or a partial refund.
- DTG Products: A print placement tolerance of 0.5" is allowed; minor variations are not considered defects.
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Have questions or need assistance?
We're here to help! Reach out to our friendly customer support team for any inquiries about our products, orders, or anything else. Your satisfaction is our priority, and we look forward to providing you with the best possible service. Contact us via email, phone, or through our online form, and we'll get back to you as soon as possible. Please leave the necessary information below, and we'll ensure a prompt response.
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